Des Traynor is the UX Lead, and COO at Intercom, a CRM and messaging tool for web application owners. Prior to Intercom, he worked as a UX consultant, designing dashboards & data visualisations for hundreds of clients during his time with Contrast.

He writes regularly on the Intercom blog about design, the business of software, and start-ups. Prior to that he wrote on the popular Contrast blog. He speaks regularly at international conferences on topics including product strategies for start-ups, data driven design, and user experience design.