Steph Hay is a usability-focused copywriter and information architect who, in 2010, took the plunge into full-time freelance so she could work independently with awesome clients and not have to wear dress shoes anymore. Now, as co-founder of FastCustomer, she's trying to save the entire world from never having to wait on hold again for customer service. Steph is based near Washington, DC, and is super excited to be visiting Germany for the first time … and sampling its finest beers.